Due to the discreet, sensitive, and hygienic nature of the products distributed, we do not accept returns. While we are happy to accept returns and offer refunds, the intimate nature of the items we sell prevents us from returning or exchanging them. For the health, safety, and peace of mind of our customers, any item intended to come into contact with any body part or bodily fluid is considered non-returnable and non-resellable. However, as part of our commitment to your satisfaction, we will consider all refund requests on a case-by-case basis and will notify you upon receipt of your inquiry.
Once an order has been processed and has left the warehouse, it is deemed to have been used and therefore cannot be returned.
I received a defective item on delivery. What should I do?
Whilst we do our best to ensure that none of our customers receive damaged or defective items, we do understand that products can arrive damaged in unforeseen ways. You will receive a 28-day guarantee from the date you receive the product. If you receive an incorrect delivery or an order with missing or defective parts, please contact us immediately.
We will try to find a solution on a case-by-case basis and will be happy to cover return shipping costs if the problem is found to be on our side.
What is the order cancellation policy?
All orders placed are final. If you accidentally place an order, please contact us immediately and we will attempt to cancel the order for you, but as the payment gateway incurs a transaction fee for each transaction, if the order is to be canceled at such a time, then the transaction fee will be payable by you.
We cannot be held responsible once an order has left our warehouse
If a tracking number is available, the order has been placed on hold and has left our building
If the order does not reach its destination, it is the customer’s responsibility to contact the carrier and make a claim.
7-Day Exchange & Return Policy. If you file a refund request. The money will be refunded to your account within 7-15 days after we agree.